FAQS
Here are some questions and possible answers concerning your orders and processing
How does Gooddocumentsonly work?
The Gooddocumentsonly Service provides a trusted and convenient way for you to order these vital records online – quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. Government agencies across the nation trust Gooddocumentsonly to handle your vital record orders, and you can too. Find more about us.
How long will it take to receive my order?
Processing times can vary depending on the type of document or service you need , the vital record agency processing the request, and the shipping method you select during checkout.
Actual times may vary from a day to several weeks. Order must be paid and completed in full (including uploading any required documents) for processing time to begin.
How do I submit required documents?
Required documents for processing can be submitted electronically by using our email or through our contact WhatsApp number
When uploading documents, please make sure that the image is clearly visible and the front and back of any required document are included. Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. The max file size is 10MB.
Can I get my order sent to me overnight?
Same day processing and shipping are not an option unless otherwise specified when placing an order.
What name should I use?
We provide a 100% satisfaction to every customer. You are our first priority.
What is an Identity Verification Document?
Can certificates be sent to me via fax or email?
Can I view samples before I order?
What forms of payments do you accept?
What shipping methods do you offer?
What is the cost of Ordering?
Questions related to our products
What requirements do i need to make an order?
The types of documents offered vary by the vital record agency processing the request. If you would like to receive a requirements for any document of service, during the ordering process you will receive a “Long Form”. If “Long Form” is not an option in our website, the vital record agency that is processing the request does may not offer it.
Is the document I ordered a certified document with a registrar’s seal?
Yes, the certificate will be a government issued, certified document unless you choose “informational copy” or “souvenir/heirloom” as the reason you are requesting the certificate. The register’s seal may appear raised, embossed, impressed, or as a watermark.
Can I order anyone’s vital record?
Whose document you can order varies by type of document and the vital record agency processing the request. To see if you are entitled to receive a certificate; begin the order process (don’t worry, you aren’t obligated to finish the order). Once we have determined the certificate type, and the vital record agency that will be processing the request, we will let you know ‘who can order’.
Can I order an apostilled or authenticated vital document?
Types of certificates offered vary by the vital record agency processing the request. If Apostilled or Authenticated vital document are available, during the ordering process, you should indicate ‘Apostille/Authentication’ as your Reason for Order and the product type.
What is the status of my order?
Types of certificates offered vary by the vital record agency processing the request. If Apostilled or Authenticated vital document are available, during the ordering process, you should indicate ‘Apostille/Authentication’ as your Reason for Order and the product type.
How can i change the information on my order?
Types of certificates offered vary by the vital record agency processing the request. If Apostilled or Authenticated vital document are available, during the ordering process, you should indicate ‘Apostille/Authentication’ as your Reason for Order and the product type.
Can I cancel my order?
Types of certificates offered vary by the vital record agency processing the request. If Apostilled or Authenticated vital document are available, during the ordering process, you should indicate ‘Apostille/Authentication’ as your Reason for Order and the product type.
How do I know if my required documents are being processed?
Types of certificates offered vary by the vital record agency processing the request. If Apostilled or Authenticated vital document are available, during the ordering process, you should indicate ‘Apostille/Authentication’ as your Reason for Order and the product type.
Can i trust your agency with my personal information?
Types of certificates offered vary by the vital record agency processing the request. If Apostilled or Authenticated vital document are available, during the ordering process, you should indicate ‘Apostille/Authentication’ as your Reason for Order and the product type.
what if i don’t receive my order?
Types of certificates offered vary by the vital record agency processing the request. If Apostilled or Authenticated vital document are available, during the ordering process, you should indicate ‘Apostille/Authentication’ as your Reason for Order and the product type.
How can I reach customer service if I have more questions?
The types of documents offered vary by the vital record agency processing the request. If you would like to receive a requirements for any document of service, during the ordering process you will receive a “Long Form”. If “Long Form” is not an option in our website, the vital record agency that is processing the request does may not offer it.
What are your office hours and business days?
The types of documents offered vary by the vital record agency processing the request. If you would like to receive a requirements for any document of service, during the ordering process you will receive a “Long Form”. If “Long Form” is not an option in our website, the vital record agency that is processing the request does may not offer it.
Do you offer support in languages other than English?
Yes, the certificate will be a government issued, certified document unless you choose “informational copy” or “souvenir/heirloom” as the reason you are requesting the certificate. The register’s seal may appear raised, embossed, impressed, or as a watermark.